Hey there! Ever had one of those moments where you just needed to talk to a real person? We get it. At Watchory, we’re not just another faceless online store—we’re a small team of watch enthusiasts who genuinely care about what you think. In fact, our founder, Alex, still replies to every single email that comes in. (Yeah, even the ones with typos.)
Honestly, we’ve built this brand on feedback. Remember that vintage-inspired watch collection we launched last year? That was all thanks to a customer who emailed us saying, “I wish someone made watches that felt like my grandpa’s.” Turns out, a lot of you agreed!
Whether you’ve got a question, a story, or just want to chat about watches (we could talk for hours), here’s how to reach us:
Prefer typing? Our live chat (bottom right corner) is manned by actual humans during business hours. No bots here—just Sarah or Mark ready to help.
Fun fact: Our very first “contact form” was Alex’s personal Gmail back in 2018. One night, he stayed up until 3AM replying to a customer in Tokyo about watch straps. That conversation? It inspired our whole interchangeable strap system. Moral of the story? Your ideas might just shape our next big thing.
P.S. If you’re emailing about a return, include your order number—it’ll help us speed things up. But if you’re writing just to say hi? We love those emails too.
