You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team as soon as possible with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Certain items are not eligible for return, including gift cards, personalized products, and items marked as final sale. Please contact us if you have questions about specific product return eligibility.
Once your return is approved, we will initiate a refund to your original payment method. The time frame for the refund to be processed and credited may vary depending on your payment provider, but typically takes 5-10 business days from the date we process the refund.
Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). If you received a free shipping promotion, the standard shipping fee will be deducted from your refund amount.
If you haven't received your refund within the expected time frame, please first check with your bank or credit card company, as it may take additional time for the refund to post to your account. If you've done this and still have not received your refund, please contact us with your order details and we will investigate the matter.
For credit card payments, some banks may require additional processing time before the refund appears on your statement. If you paid via PayPal, the refund will typically appear in your account immediately after we process it.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help!
Company Name: Watchory
Address: 643 Chicago Avenue, Fresno, California
E-Mail: [email protected]
Phone: +1 209-978-8281
